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Africa’s Most Experienced ‘Brains Trust’ Africa’s Most Experienced ‘Brains Trust’

Africa’s Most Experienced ‘Brains Trust’ of Professional Call Centre, Contact Centre and Customer Engagement Consultants and Learning and Development Specialists […]

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Our Objectives Our Objectives

To promote the highest standards of professional consulting and training standards, ethics and practices by members; these being independent contact […]

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Code of Ethics Code of Ethics

The following Code of Ethics binds all Members of the Independent Contact Centre Consultants Association Members shall deal fairly and […]

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Code of Conduct Code of Conduct

General Standards for Members The Member: Accepts a positive duty to observe the highest standards in its business practice and […]

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About Us About Us

The modern call center, contact center or customer service center demands high-level, experience-driven expertise to ensure the alignment of the […]